OUR PRIVACY POLICY

Last updated: June 2026

At Allerton Damp Proofing (“we”, “us”, “our”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, who we share it with and your rights under UK data protection law.

1. Who we are

Allerton Damp Proofing
Unit 1, Ashbrooke Park
Lincoln Way
Sherburn in Elmet
LS25 6QX

Telephone: 0330 111 3377
Email: info@alldamp.co.uk

2. Information We Collect

When you contact us or use our website, we may collect:

First name and surname
Email address
Telephone number
Property address and postcode
Details you provide about damp, mould or property issues
Photographs and videos you choose to upload
IP address and technical information about your device and browser
Information about how you use our website through analytics technologies

We only collect information that is necessary to provide our services or improve your experience.

3. How We Use Your Information

We may use your personal information to:

Respond to your enquiries
Arrange surveys, inspections and quotations
Provide our products and services
Communicate with you regarding your enquiry or project
Improve our website and user experience
Analyse website performance and visitor behaviour
Meet legal and regulatory obligations
Send marketing communications where you have explicitly chosen to receive them

We will never automatically subscribe you to marketing emails without your consent.

4. Our Legal Basis for Processing

Depending on the circumstances, we process your data because:

It is necessary to perform a contract or take steps before entering into one.
You have given us your consent (for example, for marketing or certain cookies).
It is in our legitimate interests to operate and improve our business and website.
We are required to comply with legal obligations.

5. Marketing Communications

If you choose to opt in, we may send you information about our services, offers or company updates.

You can withdraw your consent or unsubscribe at any time by contacting us or following the unsubscribe instructions included in our communications.

6. Third Parties We Work With

To help operate our business and website, we may share data with trusted service providers, including:

Google Analytics 4
Microsoft Clarity
Meta Pixel (where enabled)
LinkedIn Insight Tag (where enabled)
Pipedrive CRM
Make.com
Zapier
Vimeo
Google Maps
DigitalOcean (website hosting)

These providers only process information as necessary to provide their services and are subject to appropriate contractual or legal safeguards.

We do not sell your personal information to third parties.

7. International Transfers

Some of our technology providers may process data outside the United Kingdom.

Where this happens, we take reasonable steps to ensure appropriate safeguards are in place so that your information receives an equivalent level of protection in accordance with applicable data protection laws.

8. Data Retention

We generally retain enquiry information for up to 12 months from your last interaction with us unless:

it is required for an ongoing customer relationship,
a longer retention period is required by law, or
it is necessary for legal or contractual purposes.

After this period, information is securely deleted or anonymised where appropriate.

9. Security

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

While we take security seriously, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

10. Your Rights

Under UK data protection law, you may have the right to:

Request access to your personal data.
Request correction of inaccurate information.
Request deletion of your personal data where appropriate.
Restrict or object to certain processing activities.
Request transfer of your data to another organisation.
Withdraw consent where processing relies on consent.
Lodge a complaint with the UK Information Commissioner’s Office (ICO).

To exercise any of these rights, please contact us using the details above.

11. Third-Party Websites

Our website may contain links to external websites or embedded services. We are not responsible for their privacy practices, and we encourage you to review their own privacy policies before providing personal information.