As Which? Trusted Traders, we follow a strict Code of Conduct, and trading with integrity plays a large part in this. Our Which? certification means that every aspect of our business has been rigorously checked and approved by Which? Trading Standards Experts, giving you the confidence that, when you choose us, you are choosing the best possible service.
As part of choosing us, you will automatically gain the protection that consumers get through the Which? Trusted Traders Scheme. This includes access to the Which? arbitration and complaints service, as well as a whole host of other benefits.
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise there may be times where our customers may not be completely satisfied.
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted Trader we use the Dispute Resolution Ombudsman (DRO). In the unlikely event of a complaint arising and you wish to refer the complaint to the DRO, please contact Which? Trusted Traders in the first instance on 0117 456 6031.